I opened an account, confirmed with support that it is validated, deposited money, played Live BlackJack, was lucky and requested a cashout using my IBAN to a west european country. That should be an easy wire that arrives on my account on the next day. I waited one week, contacted support, was told to wait more. Waited another week, complained to support again, 888 bookkeeping took over. One week passed without answer, contacted them again, at the end of the next week they claimed they had sent the money. I told them that I hadnt receive it and that they should let their bank inquire what happened to the wire according to the SEPA rules. They answered they cant do that and that they have sent the money. I should send them a bank statement and a confirmation letter of my bank that I had not received my money. Only then would they make a request for a refund. That is all huge nonsense. How can you not make a investigation on a SEPA wire? How can a SEPA wire get lost anyway? You cannot request a SEPA wire to be returned, you can ask the other bank to refund a SEPA wire within 10 days, but the other bank does not have to return the money. Anyway the 10 days have long passed. 888 is asking the player to provide documents instead of actively handling the wire issue. But of course, what to investigate when the wire hasnt been sent? 888 is clearly playing on time, giving standard answers such as “please ackowledge that we have sent you the wire” until the player gives up. I can only warn everyone to deposit money withh 888. You will not see it again, even if you dont loose it gambling. There are so many complaints of other players that have not received money from 888. It is clear 888 is a scam casino that has a zero return policy. Withdrawals of accounts with a positive result for the player are not handled. Avoid 888 and safe yourself a lot of trouble. What can be worse than a casino not paying out your money? I am not a frustrated player that lost his money on Slots, that took a Bonus with huge turnover requests and so on. I am a smart player that made a deposit, played Live BlackJack, made a winning, requested a cashout, have not received my money after 4 weeks and 888 is showing no interest in resolving the issue. 888 seems to be a scam casino that does not pay out accounts that are in plus (more winnings than losses) and plays on time until the player gives up.